I waddled back to my desk this afternoon to find this gift from a happy IT customer. Said customer - let's call her "Talysson," and there is no need to poke around trying to find out who it is, and it certainly isn't the woman with the shiny new 13" 2.44Ghz MacBook Pro with 4Gb of RAM. DO NOT ASK THE TALYSSON WOMAN ABOUT HER NEW MACBOOK PRO - was thrilled with the stellar service she received from the IT department.
Thrilled. Stellar. It's right there between the lines.
She may have forgotten that the IT department, while it weighs in at the equivalent of 3 1/4 product managers, is, in fact, only one person.
There is an alternate theory, however. One of our sys admins saw the box and asked "Did someone give you the whole box?"
"Yes." Thrilled. Stellar.
"Do they hate you? It looks like they're trying to kill you."
Despite this, I remain 75% convinced this was a thrilled response to stellar service.